06/18/16 – Have been a loyal, frequent flyer buyer for more than 30 many years. I h ave never observed these inadequate buyer service and apathetic attitudes from AA staff members. At this time sitting at Miami Worldwide, on a clear sunny saturday morning, touring with 2 youthful small children trying to reach Asheville on your Airways (file locator: WCEARA), but our flight to Charlotte was promptly delayed, triggering us to miss our flight to Asheville, all other flights are entire, we were being despatched BACK through protection mainly because your staff within the gate couldn’t (or wouldn’t), help us (that was entertaining), then needed to operate again Ahead of we could get for the ticket counter since the flight departure was bumped back up!
I recognize that it could be a while before USAIR and American software package are going to be synched. But, there's no basis for your brokers to become so disconnected.
March 25 I flew from Austin to Ft Myers by using a aircraft transform In Charlotte. When reserving my flight I asked for wheelchair guidance. Needed to hunt one particular up in Austin. Was taken to gate 2hours beforehand but was certain there could be help for boarding. Gate was adjusted with no one at he desk could uncover no assistance, and with wonderful problems proceeded to new gate. Once again no assistance in boarding.
WOW! Trying to arrive at your client service Division by using cell phone is unattainable!! I tried 3 distinct number and a single was disconnected!! A person amount I had been prompted to connect with attempted to have me acquire – not associated flight services. I believe I will have to return to United.
I am a disabled veteran who's got to use crutches and this was extremely difficult for me. I had exclusively booked a flight that only experienced a person stop to ensure I might have the ability to make the excursion.
I have built three attempts to Get hold of buyer service as a result of emails regarding a the latest Intercontinental flight in which I'd issues with not simply the preferred seats that i did not obtain, however the Terrible purchaser service in which my sister and I obtained. She was discriminated against for getting to huge for being served foods because the tray couldn’t come down Hence the flight attendant explained he couldn’t feed her. Whilst there have been open seats, and we might have been better accommodated, instead we had been set near the Home windows and caught there with infants.
First, while this email is just not supposed being a response to your remarks you merely submitted, it does ensure We've obtained your remarks and possess assigned a reference variety, which the thing is beneath.
I went to my resort and invested the subsequent 4 hours on the phone with AA in an try to provide the bag sent to LGA very first thing in the morning, where by I could be waiting around.
I’m no absolutely sure who to deliver this concept to…Here is the only e mail I could discover. I felt that 85% in the brokers Performing involving LGA and JFK amongst eight/9 and 8/10 were particularly unfriendly. My partner And that i ended up scheduled to fly from LGA to CMH eight/9 on the 6pm flight. As a result of climate it was delayed and after sitting about the Tarmac for more than 2 hrs was ultimately xld. Understandable. I'll say the flt team was extremely accommodating, welcoming and pleasurable. Having said that when we waited in line we ended up at some point handed new boarding passes with absolutely nothing claimed by the man carrying a vest Having said that “manager”…he did say This is actually the 1st and only solution (eight/ten at 815pm). We took it and stayed on the airport to check out about standby choices another morning when gate agents returned. In the event the agents returned (we if training course were awake 24 hrs at this stage) they amazed us by saying that our alternate return was booked outside of JFK not LGA…pleasant of SOMEONE to inform us this critical element!
A business associate and I traveled back again from Punta Cana, DR on flight 1629 from a company trip previous Friday (2/5/sixteen) and after that on to Dallas via flight 207. The moment arriving back again into Dallas and retrieving our baggage, we seen a robust odor about the suitcases and after that on the contents inside see this website of, the offensive “musty” scent permeated almost everything and on some things it’s Uncertain the odor is often removed.
For the objective of cancelling all reservations of A.A. flights from TPE stopover NRT to LAX and return to Taiwan , please . I generate a oversight of touching reservations of A.A. by using cellphone skyscanner program on thirteenth Feb.
I just lately took a flight from JFK to St Thomas over a Saturday 8 am flight and had by far the most helpful, efficient knonwledgable flight attendant she was wonderful. I'd love to thanks her for building my journey a lot more pleasant.
I've experienced horrible ordeals with american airlines. i can’t even price their client service mainly because it is far down below a one star. buyer relations representatives are rude, shorter, and unfriendly.
Not merely had been we not seated in Small business as instructed, we before long acquired which the movie program and WiFi was failing to function and we wouldn't be able to listen to audio or videos through our 10 hour flight. I usually look forward to enjoying flicks on prolonged flights.